1. General No-Refund Policy After Registration
Once a student’s registration is completed and payment is successfully received by JYESTA CORPORATE ENTITY(OPC) PVT LTD, the fee paid towards the program shall be treated as final, non-transferable, and non-refundable, except only in the specific cases expressly mentioned in this Refund Policy.
The parent/guardian understands and agrees that the program involves advance allocation of resources, onboarding support, access creation, mentor/program planning, learning material preparation, operational scheduling, and administrative processing. Therefore, after successful registration, cancellation by the parent, guardian, or student shall not make the customer eligible for a refund.
No refund shall be issued merely because the student does not attend sessions, does not complete activities, does not use the platform, changes their mind, becomes busy, loses interest, faces personal scheduling issues, discontinues the program voluntarily, or is unable to continue due to reasons not directly attributable to the company.
2. What the Fee Covers
The fee paid by the parent/guardian may cover one or more of the following, depending on the selected plan:
Program onboarding and student profile setup
Access to routine-building system, activities, trackers, or LMS
Weekly or periodic review sessions
Focus block tracking and consistency reporting
Parent updates or progress reports
Mentor/program support as per the selected package
Internal planning, scheduling, and operational support
The customer understands that the program is a routine, focus, discipline, and accountability support system. It is not a tuition service, subject-teaching service, medical service, psychological treatment, counselling service, or guaranteed academic-results program.
3. No Guarantee of Marks, Rank, Admission, or Exam Result
The company does not guarantee any specific marks, rank, percentage improvement, admission, exam result, school result, competitive exam outcome, behavioural transformation, or academic success.
The program is designed to support structure, routine adherence, focus discipline, consistency, and parent visibility. Actual outcomes depend on several factors, including the student’s participation, effort, consistency, academic background, family environment, school workload, exam difficulty, health, and other external factors beyond the company’s control.
Therefore, dissatisfaction with marks, exam performance, student effort, or final academic outcome shall not be considered a valid ground for refund.
4. Refund Will Be Provided Only in Limited Cases
A refund shall be considered only in the following limited circumstances:
4.1 Failure to Provide the Program
If the company is completely unable to provide the paid program after accepting payment, and no access, onboarding, session, material, support, or alternative arrangement has been provided within the committed start period, the customer may be eligible for a refund.
However, if the company has already provided access, onboarding, sessions, program material, LMS access, routine plan, reports, mentor communication, or any meaningful part of the service, the company may reject the refund request or deduct the value of services already delivered, administrative charges, payment gateway charges, taxes, and operational costs, wherever applicable.
This clause is important because if a service is not delivered as promised, refusing refund can be treated as deficiency in service.
4.2 Duplicate Payment / Double Payment
If the customer accidentally makes a duplicate payment for the same student, same program, and same registration, the duplicate amount shall be refunded after verification.
The customer must provide:
Payment screenshot
Transaction ID / UPI reference number / payment gateway reference number
Registered mobile number
Student name
Date and time of transaction
Bank statement entry, if required for verification
After successful verification, the duplicate payment shall be refunded to the original payment method or bank account, subject to payment gateway, banking, and settlement timelines. RBI defines failed/unfinished transactions and reversals separately from normal commercial refunds, so payment-failure or duplicate-payment cases should be handled distinctly.
5. Cases Where Refund Will Not Be Provided
Refund shall not be provided in the following cases:
Parent/guardian or student changes their mind after registration
Student does not attend sessions or check-ins
Student does not complete activities, routines, or focus blocks
Student does not use the app, LMS, WhatsApp support, or provided resources
Parent/guardian is unavailable for reviews or communication
Student has exams, travel, school pressure, coaching schedule, or personal commitments
Student loses interest or motivation
Parent feels the student is not improving despite the company providing the program
Parent expected tuition, subject teaching, counselling, therapy, or guaranteed marks
Customer purchased the wrong plan without reading details
Customer later finds another program, tutor, school support, or alternative solution
Customer is dissatisfied with academic outcome, marks, rank, or performance
Customer refuses to follow onboarding or participation process
Customer fails to provide required student/parent details for setup
Customer violates program guidelines, misuses access, or behaves abusively with staff
Access is suspended due to misconduct, non-cooperation, or policy violation
Customer requests refund after accessing materials, sessions, LMS, reports, or support
6. Program Start, Access, and Usage
The program shall be considered started once any one of the following has occurred:
Student/parent onboarding is initiated
LMS/app/platform access is created
WhatsApp group/support access is provided
First session, call, review, or orientation is scheduled or conducted
Routine plan, activity, report, tracker, or learning material is shared
Mentor/program team communication begins
Student profile or schedule is created internally
Once the program is considered started, the payment becomes non-refundable, except in the limited cases mentioned in this policy.
7. Cancellation by Parent/Guardian
A parent/guardian may choose to discontinue participation at any time by informing the company through official communication channels.
However, voluntary discontinuation, non-participation, or cancellation by the parent/guardian/student shall not create any right to refund, credit, adjustment, transfer, or compensation.
The company may, at its sole discretion, allow temporary pause, batch change, schedule adjustment, or reactivation support, but such support shall not be treated as a legal obligation unless expressly agreed in writing.
8. Cancellation or Suspension by Company
The company reserves the right to suspend or terminate access to the program without refund if:
The customer provides false or misleading information
The student or parent misuses the platform, group, mentor access, or materials
There is abusive, threatening, disrespectful, or inappropriate behaviour towards team members
The customer shares login/access/materials with unauthorized persons
The customer attempts to copy, distribute, resell, or misuse company content
The customer repeatedly disrupts sessions or violates program rules
The payment is disputed, reversed, charged back, or found suspicious
In such cases, the company may retain the full fee as compensation for administrative, operational, content, platform, and service costs already incurred.
9. Chargebacks and Payment Disputes
If a customer raises a chargeback or payment dispute after receiving access to the program or after the company has started providing services, the company reserves the right to submit proof of registration, consent, access, communication, onboarding, service delivery, attendance, reports, and usage to the bank, payment gateway, or relevant authority.
The customer agrees not to raise false payment disputes after voluntarily registering and receiving access to the service.
10. Refund Request Process
Any refund request must be submitted only through the official email ID: onboarding@joinvedik.con
The request must include:
Parent/guardian name
Student name
Registered mobile number
Registered email ID
Program name
Payment amount
Payment date
Transaction ID
Reason for refund request
Supporting proof, if any
Refund requests made through informal calls, verbal messages, social media comments, or unofficial channels may not be treated as valid refund requests.
11. Refund Review Timeline
Once a valid refund request is received, the company shall review the request and may ask for additional information or proof.
Eligible refunds, if approved, shall be processed within 7 to 15 working days after internal verification, subject to banking/payment gateway timelines.
For duplicate payments, failed transactions, or technical payment issues, actual settlement may depend on the payment gateway, bank, UPI system, card network, or relevant payment partner. RBI’s framework treats failed digital transactions separately and provides for reversal/compensation timelines in specific payment-failure cases.
12. Taxes, Payment Gateway Charges, and Deductions
Where applicable, refunds may be processed after deducting:
Payment gateway charges
Bank charges
Taxes already paid or payable
Administrative costs
Cost of services already delivered
Cost of materials, access, onboarding, sessions, reports, or platform usage already provided
If tax laws or payment gateway rules prevent reversal of the full amount, the company shall not be liable to refund amounts already deducted by third-party processors, banks, tax authorities, or payment partners.
13. Program Access After Refund
If a refund is approved and processed, the company reserves the right to immediately terminate all access related to the program, including LMS/app access, WhatsApp support, reports, materials, recordings, sessions, community access, and mentor communication.
The customer shall not be permitted to continue using the program after receiving a refund.
14. Non-Transferability
Program fees, access, seats, plans, and benefits are non-transferable.
The customer cannot transfer the program to another student, sibling, friend, relative, batch, academic year, or different service unless the company expressly approves it in writing.
15. Parent/Guardian Consent
Since the program may involve students below 18 years of age, registration and payment must be completed by a parent or legal guardian.
By completing payment, the parent/guardian confirms that:
They are legally authorized to enroll the student
They have understood the program details
They have read and accepted this Refund Policy
They understand the no-refund conditions
They understand that the program does not guarantee marks, rank, admission, or exam success
They consent to the student’s participation in the program
16. Final Decision
All refund requests shall be reviewed in good faith based on this Refund Policy, service delivery records, payment records, communication history, and applicable law.
The company’s decision on refund eligibility shall be final, subject to applicable consumer protection laws and lawful directions from competent authorities.