What happens to your money

Access to the VEDIK app — the weightage engine, the past-paper corpus with source-cited explanations, practice and the tutor — for the number of months shown at checkout, starting the moment your payment is confirmed. It is a one-time payment. There is no auto-renewal and we never charge you again without a fresh, explicit payment from you.

Because nothing renews, there is nothing to cancel: your access simply ends on the date shown in Settings, and you can stop using VEDIK at any time before that. Deleting your account (Settings → Privacy & data) ends access immediately and does not by itself create a refund.

We stand behind the work. If you have reached 85% Syllabus coverage in the app — the figure on your Insights page, which counts a topic as covered only when you have cleared its real previous-year questions — and you still feel VEDIK did not serve your preparation, write to us within your access period and we will refund 100% of what you paid. The coverage figure is computed by the app from your own attempts; we read it, you do not have to prove it.

Outside the guarantee above, refunds are decided by VEDIK case by case, at our discretion, in line with these Terms. We will always look at a request seriously and reply within 5 working days. Two cases are never in doubt: a duplicate charge, or a payment that was debited but never confirmed to your account, is refunded in full as soon as we can verify it with our payment processor — no request needed if we spot it first.

Email office@joinvedik.com from the email address on your VEDIK account, with the order id from your receipt (it looks like vdk_…). We confirm receipt within 2 working days.

Refunds go back to the original payment method — the same UPI id, card or bank account — through our payment processor, Cashfree Payments India Private Limited. Once approved, a refund is initiated within 2 working days and typically reaches you in 5–7 working days, depending on your bank. For a payment made on EMI or pay-later, the refund is routed to the lender, who adjusts your instalments under their own terms. We never refund in cash or to a different account.

The same policy applies. A refund is of the amount you actually paid, not the list price — after any scholarship discount, promo code or checkout offer. A scholarship award or promo code that was used for a discount is not converted to cash, and a refunded order does not return the code for reuse.

If you dispute a charge with your bank instead of writing to us, your access is paused while the dispute is open. We would much rather hear from you first — it is faster for you, and we read every request.

VEDIK is operated by 369 Future Intelligence Learning Private Limited. Payments are collected on our behalf by Cashfree Payments India Private Limited. Contact details are on the contact page.